KELLY BECKER

Kelly Becker is one of the original founders and the President of CU RECOVERY, INC. and THE LOAN SERVICE CENTER, INC., both located in Wyoming, Minnesota.

CU Recovery was incorporated in 1990. The company specializes in charge off collection and repossession work. Their primary market niche is serving the Credit Union industry where they have served over 1600 Credit Unions nationally. Since the company's inception they have collected over $75,000,000 for their Credit Union clients as well as repossessing over 6000 pieces of collateral.

The Loan Service Center was incorporated in 1998. As the name suggests, the Loan Service Center services active Credit Union loan portfolios. Its' focus is to work with the 10-90 day delinquent member to prevent them from becoming a "charge off". The Loan Service Center provides staff to Credit Union collection departments on a part time, full time, temporary or permanent basis, to supplement existing collection department staff or to act as the collection department for the Credit Union.

Kelly's experience in heading an organization that collects on Credit Union charge-offs as well as working with the 10-90 day delinquent loans, provides us with a unique perspective into the minds and habits of delinquent members. He brings a real world approach to the task of managing account delinquency and we are confident that you will find his insight enlightening and informative

DR DEAN KROEKER

Dr. Kroeker, longtime University Instructor, Master Trainer and Department Chair for Biola University will discuss Relational Intelligence is based upon Relational Awareness Theory that identifies a person's strengths in relating to others and suggest how those strengths may be used to improve their relationship with others. Relational Awareness provides powerful insights into the motivation behind behavior, what we say and how others listen.

JAMES MALINCHAK

James Malinchak has delivered over 2,200 motivational presentations at conferences and meetings worldwide, and was named Consummate Speaker of the Year by Sharing Ideas professional speakers' magazine. He has appeared in USA Today, The Wall Street Journal and several hundred other publications.

James began his sales career right out of college as a stockbroker with a major Wall Street Investment Firm and was awarded Most Outstanding Performance (twice) and #1 in New Account Openings (twice). While in his twenties, James became a partner in a company that handled the investments for many famous entertainers, authors and professional athletes.

Currently, James owns three businesses, has authored eight books, and has read and researched over 1,500 books on personal and professional development. He is a Contributing Author to, and serves as Associate Editor for, the #1 New York Times Best-Selling book series Chicken Soup for the Soul,^® with his own personal stories published in Chicken Soup for the Teenage Soul, Chicken Soup for the Kid's Soul and Chicken Soup for the Prisoner's Soul. James is the Co-Author of the upcoming book, Chicken Soup for the Athlete's Soul.

James mixes enthusiasm and humor with motivational stories to deliver a high content message that "Empowers Audiences to Achieve Extraordinary Results!"